HCMUT IQAS has been formulated and developed in order to continuously measure, evaluate, control, maintain and improve the quality of all key activities such as teaching, studying, researching and delivering services within our university. The formulation and implementation of IQAS follows the university mission, vision, strategic objectives, and reflects the requirements of stakeholders.

Our IQAS consists of 8 major components:

  1. Core Values
  1. Organizational structure and staffing: the organizational structure for quality assurance has been well organized and consistently formulated from VNU – HCMC level, university level, and to department level (Exhibit 1). This structure reflects the attention and commitment of the top management. At HCMUT, the Board of Rectors has assigned one vice rector in charge of quality assurance and also act as the University Quality Representative. QA office consisting of 5 full time staffs has been established since 2005. At faculty/ school level, QA teams, consisting of academic staffs, are led by Vice Deans of the faculties. In addition to the administrative structure, the QA activities have also been deeply structured to link with other academic functions. Exhibit 2 shows the triangle quality framework, linked the University Board of Science and Education, with Academic Affairs, and QA office. The major advantages of this framework is that it allows strong linkages, cross checks, and different perspectives among major activates/ functions. The framework also show the roles and impacts of stakeholders to QA decisions.
  1. Quality culture: quality culture acts as the software combining other components of the IQAS together and makes the whole system run smoothly. At HCMUT, quality culture has been deeply rooted in our 60 year academic excellence tradition. There are variety of activities used to promote core values, increase quality awareness, and knowledge for the whole university, such as:
    1. Periodically and continuously listening to stakeholders and making changes accordingly. At HCMUT, in-depth interviews and surveys have been employed to collect feedbacks from current students, senior students, alumni, employers, and staffs.
    2. Frequent quality meetings and discussions among Board of Rectors, OQA, faculties, and staff.
    3. Frequent visits and seminars to share and learn from the best practices from local and international universities.
    4. Quality and quality assurance trainings and seminars offered for managers and staff. Table 1 summarizes trainings courses and seminars on quality assurance for the last two years.

Table 1: Quality assurance training and seminars offered during 2013 and 2014

No

Year

Content

Number of staff participated

Organizer/ Trainer

1

2013

AUN QA (ASEAN University Network) Assessor Training

02

AUN, Thailand

2

2013

AUN QA (ASEAN University Network) Assessor Training

07

AUN, VNU-HCMC

3

2013

ISO 9001: 2008

40

HCMUT

4

2013

Survey and Questionnaire Design

15

HEEAP Project

5

2014

Higher education and intermediate professional education accreditation assessor training workshop

05

VNU-HCMC

6

2014

Quality assessment: ISO approach

02

Intertek

7

2014

University Governant

05

VNU-HCMC

8

2014

Learning outcomes measurement to meet AUN, ABET criteria

15

HEEAP Project

   

Total

91

 

In this occasion, the QA Report is also made available to the public, the report covers the following issues:

  1. Quality level of the university as a whole
  2. Quality level of faculties and departments
  3. QA performance in comparison to QA objectives
  4. QA Outperformers
  5. QA under average performers
  6. Recommendations
  7. QA objectives for the coming year

QA Objectives for 2014-2017

  1. University re-accredited by MOET criteria in 2015
  2. Fully regulated QA activities
  3. Standardized all university processes and procedures (ISO 9001:2008)
  4. Centralized all QA data and information
  5. Adopted information to improve the quality within the university
  6. Upgraded QA website to become the major source of QA information for stakeholders
  7. Each faculty has at least one program certified by AUN QA with score higher than 4.5/ 7
  8. Employed AUN QA and ABET for all programs

Exhibit 1: QA organizational structure at HCMUT

qa system

Exhibit 2: QA Framework at HCMUT

QA Framework